Supporting The Coffee Industry Across Oxfordshire, Gloucestershire, Wiltshire & Berkshire
Each and Every Minute of Downtime Holds Significant Importance To Your Business.
When You Find Yourself in Need of Urgent Assistance, do Not Hesitate to Seek Our Help.
We understand the significance of each minute of equipment downtime. By providing responsive support services, we offer the assistance of highly trained engineers in case of unforeseen or critical equipment failures. Our team will promptly travel to your location to fix any issues, ensuring constant communication with you regarding the progress of the repairs.
The Benefits of a Reactive Response Call Out
Optimal Handling of Reactive Situations
We provide efficient and responsive management services that offer instant support and rectify faults remotely whenever possible – without the need for a physical visit.
Service Levels that are Flexible
We provide various service level options to accommodate different business requirements, enabling you to select the level of service that is most suitable for the significance of your business.
Expert Coffee Care and Maintenance
A team of skilled coffee technicians with extensive commercial experience will fulfil all your coffee maintenance and repair needs.
Tailored preventative maintenance plans for the specific needs of your business.
Tell Us Your Requirements
Reactive & Emergency Engineer Call Out
The Service
Response Time
Pricing
At BrewFix Espresso Service, we place great importance on proactive management and take pride in our exceptional customer service. In the event that your espresso equipment experiences an issue, you can simply reach out to us and we'll promptly assign a dedicated team member to handle the matter for you. Upon receiving your call, we'll promptly assess the situation and offer immediate assistance to your business. We are often able to rectify faults over the phone without requiring a reactive visit.
However, in cases where an engineer visit is necessary, we'll immediately dispatch a highly qualified professional to your site within the timeframe specified in your service level agreement. We'll keep you updated on the progress and completion of all work to ensure that everything runs smoothly and efficiently.
We understand that every business has unique needs and budget constraints. Therefore, we provide a variety of service levels to suit your requirements and ensure that you receive the best possible cover at a reasonable cost.
In case you do not have a preventative maintenance programme in place, we commit to a response time of 24 hours or the next working day, whichever is sooner. However, we always aim to be there for you as soon as possible.
If you are a customer with a preventative maintenance programme, we will prioritise your service and strive to get you back up and running as quickly as possible.
We value your business and give you the freedom to choose the service level that aligns with your needs. Factors such as the age of your equipment and the size of your business may impact the service level you require. If you need guidance on the best service level for your business, please feel free to reach out to our service centre team for honest and responsive advice.
To properly evaluate coffee machine maintenance service pricing, there are various factors to consider. These include the necessary tasks of inspection and cleaning, replacement of worn or damaged parts, calibration and adjustment, and preventative maintenance. The overall cost of maintenance services will vary depending on the complexity of the machine, the extent of necessary repairs or maintenance, and the location of the service provider. To make an informed decision about pricing, obtaining a detailed quote is crucial.
